Job Description
Join our dynamic team at Urban Retail Group! We're urgently hiring enthusiastic individuals with no prior experience for our customer service division. This is your perfect opportunity to launch your career in a supportive environment with comprehensive training provided. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities.
As a key member of our London team, you'll represent our brand with professionalism and passion. We value attitude over experience – if you're a quick learner with excellent communication skills, we want you! Apply today and start your journey with us.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders and resolve service issues efficiently
- Update customer records in our CRM system
- Collaborate with team members to resolve complex cases
- Identify upsell opportunities during customer interactions
- Maintain accurate documentation of all communications
- Participate in weekly training sessions to enhance skills
Qualifications
- No prior experience required – full training provided
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Eligibility to work in the United Kingdom
- High school diploma or equivalent