Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Seattle's thriving tech hub! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. Enjoy comprehensive training, a collaborative work environment, and growth opportunities within our innovative company. Perfect for recent graduates or career changers eager to develop professional skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues using our proprietary support tools and knowledge base
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with senior team members to escalate complex issues
- Meet daily performance metrics for response time and resolution rates
- Continuously improve product knowledge through our training modules
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (degree preferred but not mandatory)
- Excellent verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient in basic computer applications (email, browsers, MS Office)
- Ability to work flexible hours including weekends if needed
- Positive attitude and eagerness to learn new technologies