Job Description
Join Omaha's fastest-growing tech support company as an Entry-Level Customer Service Representative! No experience required – we provide comprehensive training to launch your career. Enjoy a collaborative environment, competitive benefits, and growth opportunities within our Omaha headquarters. Perfect for recent graduates or career changers seeking a supportive workplace with advancement potential.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat
- Resolve technical inquiries and troubleshoot basic software issues
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Maintain product knowledge through ongoing training modules
- Support customer retention through proactive communication
- Adhere to company SLAs and quality standards
Qualifications
- High school diploma or equivalent (required)
- Strong written and verbal communication skills
- Basic computer proficiency and typing ability
- Customer-focused mindset with problem-solving aptitude
- Ability to work in a fast-paced team environment
- Willingness to learn new technologies and processes
- Reliable internet access for remote training components
- Positive attitude and adaptability