Job Description
Join our dynamic team in Jacksonville as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals with no prior experience required. Our comprehensive paid training program will equip you with industry-leading skills in communication, problem-solving, and CRM software. Enjoy competitive pay, health benefits, and career growth opportunities in a supportive environment. Perfect for career changers or recent graduates!
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries using our proprietary CRM system
- Document interactions and maintain accurate case files
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response times and satisfaction
- Participate in ongoing training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Suite
- Ability to multitask in fast-paced environment
- Strong problem-solving aptitude
- Previous customer service experience a plus but not required
- Must pass background check and drug screening