Job Description
Join our dynamic team immediately! No experience required. Boston Customer Solutions Inc. is urgently hiring motivated Entry-Level Customer Service Representatives to support our growing client base. We provide comprehensive paid training and career growth opportunities. Perfect for recent graduates or career changers seeking a supportive environment with competitive benefits and flexible scheduling.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues using CRM systems and escalation protocols
- Process orders, returns, and account updates accurately
- Document all interactions in Salesforce and maintain data integrity
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics and quality standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic proficiency with Microsoft Office and web-based tools
- Ability to work in a fast-paced, team-oriented environment
- Positive attitude and willingness to learn new systems
- Reliable attendance and punctuality
- Must be authorized to work in the United States