Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Raleigh's thriving tech hub! No experience is required – we provide comprehensive training to launch your professional journey. As the first point of contact for our clients, you'll deliver exceptional service while building foundational skills in communication and problem-solving. Enjoy competitive pay, growth opportunities, and a supportive environment designed for newcomers to the workforce.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic customer issues using established protocols and tools
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure consistent service quality
- Participate in ongoing training to develop product knowledge
- Meet daily performance metrics including call volume and resolution times
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to help others
- Ability to work flexible hours including weekends
- No prior experience required – training provided