Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! No prior experience is needed – we provide comprehensive training to kickstart your career in tech support. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our dynamic Atlanta-based company. As a key member of our client success team, you'll gain valuable skills in communication, problem-solving, and digital tools that open doors to future roles in IT and customer experience management.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve escalated issues efficiently
- Participate in weekly training sessions to master new technologies and processes
- Meet performance metrics for response time and customer satisfaction scores
- Contribute to process improvement initiatives for better service delivery
Qualifications
- High school diploma or equivalent (no college degree required)
- Excellent verbal and written communication skills
- Proficient with basic computer applications (email, browsers, MS Office)
- Strong problem-solving abilities and attention to detail
- Positive attitude with willingness to learn new technologies
- Ability to work flexible shifts including evenings and weekends
- Valid US work authorization (no visa sponsorship provided)