Job Description
Launch your career in Baltimore's thriving business sector! Baltimore Growth Partners is seeking motivated Entry-Level Customer Service Representatives to join our dynamic team. No experience required – we provide comprehensive training and mentorship to set you up for success.
What We Offer:
- Competitive salary with performance-based bonuses
- Full benefits package including health insurance and 401(k)
- Paid professional development and career advancement opportunities
- Collaborative work environment in downtown Baltimore
If you're a recent graduate, career changer, or simply ready to start your professional journey, apply today to become part of Baltimore's future!
Responsibilities
- Respond to customer inquiries via phone, email, and chat support
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through daily stand-ups
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Must pass background check and drug screening