Job Description
Are you ready to kickstart your career in the vibrant city of Oakland?
Oakland TechConnect is currently seeking motivated Entry Level Customer Service Representatives to join our growing team. We offer immediate hire opportunities for individuals looking to develop their professional skills in a supportive environment.
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive the top-tier support they deserve. If you have a positive attitude and a desire to learn, we want to hear from you!
Oakland TechConnect is currently seeking motivated Entry Level Customer Service Representatives to join our growing team. We offer immediate hire opportunities for individuals looking to develop their professional skills in a supportive environment.
As a Customer Service Representative, you will be the face of our company, ensuring our clients receive the top-tier support they deserve. If you have a positive attitude and a desire to learn, we want to hear from you!
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and live chat.
- Resolve customer inquiries and complaints with empathy and efficiency.
- Process orders, returns, and account updates accurately.
- Maintain detailed records of all customer interactions in our CRM system.
- Collaborate with the sales and support teams to improve service quality.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or GED equivalent.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work in a fast-paced, dynamic team environment.
- Reliable internet connection and a quiet workspace.