Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at Growth Solutions Inc. in Fresno, CA! We're seeking passionate individuals eager to launch their careers in a supportive environment. Enjoy comprehensive training, growth opportunities, and a collaborative workplace culture. Perfect for recent graduates or career changers looking to develop valuable communication and problem-solving skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns using established protocols
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or related experience
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Valid driver's license (may be required for occasional site visits)
- Must be authorized to work in the United States