Job Description
Join Oakland Community Solutions as an Entry-Level Customer Service Representative and launch your career in a supportive, growth-oriented environment! We're seeking motivated individuals with no prior experience to join our dynamic team. You'll receive comprehensive training on our systems and processes while delivering exceptional service to our diverse community. This full-time position offers competitive pay, comprehensive benefits, and clear pathways for advancement. If you're passionate about helping others and ready to build professional skills, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Process transactions and resolve service issues using our CRM system
- Collaborate with team members to ensure seamless service delivery
- Document interactions accurately in our customer database
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive, inclusive workplace culture
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency and willingness to learn new software
- Ability to work in a fast-paced, team-oriented environment
- Reliable transportation and consistent attendance
- Positive attitude and commitment to customer satisfaction