Job Description
Start your career with Baltimore Community Solutions! We're seeking passionate individuals for our Entry-Level Customer Service Representative role. No prior experience required – we provide comprehensive training to build your professional skills. Join our supportive team in downtown Baltimore and grow your career while making a positive impact in our community.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Contribute to a positive team environment
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to learn new technologies quickly
- Positive attitude and customer-focused mindset
- Reliability and punctuality
- Willingness to work flexible hours