Job Description
Start your career journey with Innovate Solutions Group! We're seeking motivated Entry-Level Customer Service Representatives to join our dynamic team in Oklahoma City. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is our priority.
As a key member of our client experience team, you'll be the first point of contact for valued customers. This role offers unparalleled opportunities to develop professional skills while making a real impact. If you're passionate about helping others and ready to launch your career, we want to meet you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our proprietary support systems
- Document interactions accurately in our CRM database for quality assurance
- Collaborate with senior team members to escalate complex issues
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics including call handling time and customer satisfaction scores
- Contribute to team success through collaborative problem-solving
Qualifications
- High school diploma or equivalent (college students welcome to apply)
- Strong communication skills with clear, friendly phone etiquette
- Basic computer proficiency with ability to learn new software quickly
- Positive attitude and willingness to learn in a fast-paced environment
- Excellent problem-solving abilities with attention to detail
- Ability to work flexible hours including occasional weekends
- Team player with collaborative mindset
- No prior experience required – training provided!