Job Description
Join our award-winning team at Frontier Communications and launch your career with no experience required! We're seeking motivated individuals to provide exceptional customer support in our Colorado Springs location. As a Fortune 500 company, we offer comprehensive training, growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to build foundational skills in a dynamic telecom environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries through phone, chat, and email
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and willingness to learn new technologies
- Ability to work flexible hours including evenings and weekends
- Valid Colorado driver's license (for occasional on-site needs)
- Passion for helping others and problem-solving