Job Description
Join our dynamic team at TechHub Solutions Inc. as an Entry-Level Customer Service Representative! This part-time role is perfect for students and career starters looking to gain valuable experience in the heart of Silicon Valley. You'll be the first point of contact for our tech-savvy clients, delivering exceptional support while building professional skills in a fast-paced environment. Enjoy flexible scheduling, competitive pay, and opportunities for growth within our innovative company.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and provide product guidance
- Document interactions in CRM systems accurately
- Collaborate with technical teams to escalate complex cases
- Maintain positive customer relationships through follow-up
- Participate in weekly training sessions
- Meet performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent written and verbal communication skills
- Basic computer proficiency with MS Office Suite
- Customer service experience preferred but not required
- Ability to work 20-25 hours weekly (evenings/weekends)
- Strong problem-solving and multitasking abilities
- Positive attitude and team player mentality
- Authorized to work in the United States