Job Description
Join Baltimore Community Services as an Entry Level Customer Service Representative and launch your career in a supportive, growth-oriented environment! We're seeking motivated individuals to deliver exceptional experiences to our diverse client base while gaining valuable professional skills. Enjoy flexible scheduling, comprehensive training, and a collaborative team atmosphere in the heart of downtown Baltimore. Perfect for students and career changers seeking part-time opportunities with advancement potential.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions, resolve billing issues, and troubleshoot service disruptions
- Update customer records accurately in our CRM database
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service techniques
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency with MS Office Suite
- Strong verbal communication and active listening skills
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and commitment to customer satisfaction
- Previous customer service experience preferred but not required
- Reliable transportation and punctuality