Job Description
Join our award-winning team as an Entry-Level Customer Service Representative at Oklahoma City Innovations! We're seeking motivated individuals to deliver exceptional experiences while launching their careers in a supportive environment. Enjoy comprehensive training, growth opportunities, and a vibrant workplace culture that values your development.
As a key member of our client experience team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our mission of exceeding customer expectations. This role offers structured mentorship and clear pathways to advancement within our organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product/service issues with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to process improvement initiatives
- Meet performance metrics for response time and resolution
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude and teamwork orientation
- Reliable transportation to our Oklahoma City location