Job Description
Join our award-winning team in San Antonio and launch your career with comprehensive training! We're seeking motivated individuals with no prior experience for our Customer Service Representative program. Enjoy paid training, flexible scheduling options, and clear advancement paths. Our supportive environment focuses on your success with mentorship programs and performance-based bonuses. Full benefits package including health insurance, paid time off, and retirement savings plan available after 90 days.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using our proprietary CRM system (training provided)
- Document interactions accurately in customer databases
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing skills development workshops
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required – we train you!
- Strong communication skills (written and verbal)
- Basic computer literacy with willingness to learn new software
- Ability to work in fast-paced environment with shifting priorities
- Reliable attendance and punctuality
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening