Job Description
Launch your career in customer service with our comprehensive paid training program! Metro Growth Solutions is seeking motivated individuals with no prior experience to join our dynamic team in New York City. We provide everything you need to succeed – from industry certifications to hands-on mentorship. Enjoy competitive benefits, growth opportunities, and a supportive work environment. Perfect for recent graduates or career changers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Process transactions and resolve customer issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training sessions and skill development
- Meet daily performance metrics while maintaining high satisfaction
- Adhere to company policies and confidentiality standards
Qualifications
- No prior experience required – we train all new hires!
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Ability to learn new technologies quickly
- Strong problem-solving abilities and patience
- Reliable internet access for remote training components
- Must pass background check and drug screening
- Authorization to work in the United States