Job Description
Join Our Growing Team – No Experience Required!
Are you ready to launch a rewarding career in the heart of Milwaukee? Milwaukee Tech Connect is currently seeking motivated individuals to join our dynamic Customer Service team. We provide comprehensive paid training, so no prior experience is necessary—just a great attitude and a willingness to learn.
Why You’ll Love Working With Us:
- Competitive Pay: Earn $18.00 - $22.00 per hour with performance bonuses.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
- Growth Opportunities: Clear pathways for advancement into Team Lead and Management roles.
- Modern Environment: Work in a clean, safe, and collaborative office setting.
Job Summary:
As an Entry Level Customer Service Representative, you will be the friendly voice and face of our brand. You will assist customers with inquiries, resolve issues, and ensure a seamless experience. If you are organized, empathetic, and eager to grow, we want to hear from you.
Responsibilities
- Answer inbound customer calls and emails promptly and professionally.
- Resolve customer complaints and issues using established company policies and procedures.
- Process orders, returns, and exchanges accurately and efficiently.
- Update and maintain accurate customer records in our database systems.
- Communicate product information and service updates to clients.
- Collaborate with the support team to identify trends and improve service quality.
- Meet daily and weekly performance targets for call volume and satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Ability to work in a fast-paced, high-volume environment.
- Reliable transportation and punctuality are mandatory.
- A positive attitude and a desire to learn new skills.