Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Detroit's thriving business district! No prior experience needed – we provide comprehensive training to help you succeed. Enjoy a supportive environment with growth opportunities and competitive benefits. Perfect for motivated individuals eager to develop professional skills while serving diverse clients. Apply today and become part of Detroit's workforce transformation!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process transactions and resolve billing issues efficiently
- Document customer interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and regulatory compliance standards
- Continuously improve product knowledge through training modules
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with Microsoft Office
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable transportation to downtown Detroit location
- Customer service mindset with problem-solving aptitude
- Availability to work flexible shifts including weekends