Job Description
Join TechNova Solutions as an Entry-Level Customer Service Representative and launch your career in tech! No experience required – we provide comprehensive training to help you succeed. Work in a dynamic San Jose environment where your growth is our priority. This full-time role offers competitive pay, benefits, and clear advancement pathways. If you're passionate about helping others and ready to learn, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Document interactions in CRM systems accurately
- Collaborate with technical teams to resolve complex issues
- Process orders and handle billing inquiries
- Contribute to team performance metrics
- Participate in ongoing training programs
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Ability to multitask in fast-paced settings
- Proficient with basic computer applications
- Positive attitude and eagerness to learn
- Reliable transportation to San Jose office