Job Description
Join our award-winning team at Oakland Community Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to deliver exceptional service to our diverse community. Enjoy comprehensive training, career advancement opportunities, and a supportive team environment. Perfect for recent graduates or career changers looking to start in a dynamic role with growth potential.
What We Offer:
• Paid on-the-job training
• Health benefits after 90 days
• Generous paid time off
• Retirement savings plan
• Employee wellness programs
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Accurately process transactions and maintain detailed records
- Collaborate with team members to resolve customer issues efficiently
- Contribute to a positive, inclusive workplace culture
- Adhere to company policies and regulatory compliance standards
- Continuously improve knowledge of products and services
- Support community outreach initiatives as assigned
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required – we train everyone!
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer literacy and typing proficiency
- Positive attitude and willingness to learn
- Valid California ID or work authorization
- Passion for serving Oakland's diverse communities