Job Description
Join our dynamic team at Urban Solutions Inc. as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to provide exceptional support to our clients. This immediate-hire position offers comprehensive training and a clear path for growth within our organization. Enjoy competitive pay, benefits, and a supportive work environment in the heart of downtown Milwaukee.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions and maintain detailed case notes
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and customer-focused mindset
- Reliability and punctuality essential
- Ability to work flexible hours including weekends