Job Description
Welcome to Apex Support Services, where we are dedicated to connecting people with the solutions they need. We are currently seeking motivated Entry Level Customer Service Representatives to join our growing team in Seattle, Washington. This is a fantastic opportunity for individuals looking to launch a career in a high-demand industry with no prior experience required.
We believe in promoting from within and investing in our employees' growth. You will receive comprehensive training, mentorship, and the tools necessary to excel in a fast-paced corporate environment. If you have a positive attitude and a desire to learn, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Health, dental, and vision insurance available from day one.
- Rapid career advancement opportunities.
- A supportive, inclusive company culture.
Your Role
As a Customer Service Representative, you will serve as the face of Apex Support Services, ensuring our clients receive top-tier support and assistance.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Resolve customer complaints and issues while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and account information in our CRM database.
- Assist in the onboarding process for new clients and explain company products/services clearly.
- Collaborate with the sales and technical teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED required; associate or bachelor's degree is a plus.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Able to work a flexible schedule, including evenings and weekends.
- A positive, professional attitude and a willingness to learn new skills.