Job Description
Launch your career in customer service with Louisville Connect Services! We're actively seeking motivated individuals with no prior experience to join our dynamic team. As an Entry-Level Customer Service Representative, you'll receive comprehensive paid training to develop essential skills in communication, problem-solving, and client relationship management. Enjoy a supportive environment with growth opportunities, competitive benefits, and a chance to build a long-term career in one of Louisville's fastest-growing sectors.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders, returns, and account updates accurately
- Document customer interactions in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response times
- Participate in weekly training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Basic computer literacy and typing skills
- Strong verbal communication abilities
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable transportation to downtown Louisville office
- Pass background check and drug screening