Job Description
Join our award-winning team as an Entry-Level Customer Service Representative and start earning weekly paychecks in San Jose's thriving tech hub! No experience necessary – we provide comprehensive training to launch your career in customer support. Enjoy competitive hourly wages, flexible scheduling, and a dynamic work environment where your growth is prioritized. Perfect for recent graduates or career changers seeking stability and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics including call handling time and satisfaction scores
- Participate in continuous training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude with customer-centric mindset
- Reliable transportation to San Jose office
- Willingness to work flexible hours including weekends