Job Description
Join our dynamic team at Pacific Solutions Group as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals in Long Beach, CA to deliver exceptional support to our growing client base. This is your opportunity to launch a rewarding career in customer service with competitive pay, comprehensive training, and clear advancement paths. Enjoy a modern work environment with flexible scheduling and benefits including health insurance, paid time off, and retirement plans. Apply today to become part of our innovative team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service processes
- Meet daily performance metrics for call handling and resolution
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to support business growth
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude and willingness to learn
- Availability for flexible shifts including weekends
- Valid work authorization in the United States