Job Description
Join Memphis Community Services as an Entry Level Customer Service Representative and kickstart your career in a supportive environment! No prior experience required – we provide comprehensive training to set you up for success. As the first point of contact for our clients, you'll deliver exceptional service while gaining valuable skills in communication, problem-solving, and team collaboration. Enjoy a competitive hourly wage, comprehensive benefits package, and opportunities for advancement within our growing organization. If you're a motivated individual ready to grow professionally in Memphis, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through active participation
- Meet daily performance metrics for call resolution and customer satisfaction
Qualifications
- High school diploma or equivalent (no experience required)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new software
- Positive attitude and customer-focused mindset
- Reliability and punctuality for consistent schedule adherence
- Team player with collaborative approach to problem-solving
- Must be authorized to work in the United States