Job Description
Join our dynamic team at Louisville Business Solutions and kickstart your career with zero experience required! We're seeking enthusiastic individuals ready to grow in a supportive environment. As an entry-level Customer Service Representative, you'll receive comprehensive paid training to master our systems and processes. Enjoy competitive compensation, flexible scheduling options, and clear pathways for advancement within our company. If you're a motivated communicator with a passion for helping others, this is your opportunity to thrive in Louisville's growing business sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with team members to ensure seamless customer experiences
- Continuously improve product knowledge and service techniques
- Meet daily performance metrics for response times and resolution rates
- Contribute to team meetings with insights and feedback
Qualifications
- High school diploma or equivalent (no college degree required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and willingness to learn new software
- Punctuality and reliability with consistent attendance
- Positive attitude and ability to work in a fast-paced environment
- Willingness to undergo paid training program
- No prior experience necessary – we train all new hires!