Job Description
Launch your career with Detroit's leading customer experience provider! We're seeking motivated individuals with no prior experience to join our award-winning team. Enjoy comprehensive paid training, flexible scheduling, and opportunities for rapid advancement. Our inclusive culture celebrates diversity and offers competitive benefits including health insurance, 401(k) matching, and tuition reimbursement. Join us in transforming how Detroit businesses connect with their customers.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal communication abilities
- Ability to work flexible shifts (including weekends)
- Positive attitude and willingness to learn
- Valid Michigan driver's license preferred