Job Description
Launch your career with NexGen Solutions Inc., a leading tech innovator in Columbus! We're seeking passionate individuals to join our customer support team as Entry-Level Customer Service Representatives. No prior experience required – we provide comprehensive training to help you succeed in this dynamic role. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in downtown Columbus.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex cases
- Contribute to process improvement initiatives
- Meet daily performance metrics and quality standards
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Problem-solving mindset and attention to detail
- Ability to work in a fast-paced environment
- Customer-focused attitude and patience
- Reliable transportation to downtown Columbus office
- Must be authorized to work in the United States