Job Description
Launch your career in Baltimore with an exciting entry-level opportunity! Baltimore City Solutions is seeking motivated individuals with no prior experience to join our dynamic customer service team. We provide comprehensive training and a supportive environment where you'll develop valuable professional skills while making a positive impact on our community. If you're a recent graduate or career changer looking to grow, this is your perfect starting point!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account updates accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions and maintain detailed case notes
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing product knowledge training
- Contribute to team initiatives for improving customer satisfaction
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we train from the ground up!
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Ability to work collaboratively in a team environment
- Must pass background check and drug screening