Job Description
Join our dynamic team at Capital Connect Solutions as an Entry-Level Customer Service Representative! We're seeking motivated individuals to deliver exceptional support to our diverse client base. This immediate hire position offers comprehensive training and growth opportunities in the heart of Washington DC. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. If you're passionate about helping others and eager to launch your career in customer service, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for call handling and resolution times
- Continuously update knowledge of company products and policies
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with basic computer applications (MS Office, email)
- Ability to work flexible hours including occasional weekends
- No prior experience necessary - training provided
- Positive attitude and customer-focused mindset