Job Description
Join our dynamic team at Coastal Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals to provide exceptional support to our growing client base in Virginia Beach. This is your opportunity to launch a rewarding career with immediate training and competitive benefits. Enjoy a supportive environment where your contributions directly impact our success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system
- Document all interactions accurately in our database
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Positive attitude and willingness to learn
- Reliable internet connection for remote work components
- Availability for flexible shifts including weekends