Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in Sacramento! We're urgently hiring compassionate individuals with no prior experience – we provide comprehensive training! At Sacramento Community Services, you'll be the heart of our operations, delivering exceptional support to our diverse community while gaining invaluable professional skills.
Why This Role?
- Competitive hourly pay with growth opportunities
- Comprehensive paid training program
- Health benefits after 90 days
- Positive, inclusive work environment
- Clear path to career advancement
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing questions and service concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Adhere to company protocols while maintaining empathy
- Meet performance metrics including response times and satisfaction scores
- Continuously improve product knowledge through training modules
Qualifications
- No experience required – we train the right attitude!
- High school diploma or equivalent (students welcome)
- Excellent communication skills and active listening
- Basic computer proficiency (typing, email navigation)
- Strong problem-solving mindset
- Punctuality and reliability
- Team-oriented with collaborative spirit
- Positive attitude during busy periods