Job Description
Launch your career with zero experience required! CareerLaunch Academy is seeking motivated individuals for our fully paid customer service training program in Los Angeles. No prior experience needed – we provide comprehensive hands-on training to transform you into a confident professional. Join our dynamic team where growth opportunities and mentorship are part of the package.
Why Join Us?
- Free paid training program ($2,000 value)
- Career advancement pathways to team lead/specialist roles
- Comprehensive health benefits and retirement plan
- Flexible schedule options
- Modern downtown workspace
Responsibilities
- Delocate customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary systems
- Maintain accurate customer records in CRM database
- Collaborate with cross-functional teams on complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing skills development sessions
- Support process improvement initiatives
Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Basic computer literacy (typing, browsers)
- Customer service mindset (empathy, patience)
- Reliable transportation to downtown LA
- Availability for 8am-5pm schedule
- Passion for continuous learning