Job Description
Launch your career with zero experience! Innovate Solutions Group is urgently hiring Entry-Level Customer Service Representatives in Raleigh, NC. We offer immediate start dates, comprehensive paid training, and a clear path to advancement.
Join our award-winning team where your growth matters. Enjoy competitive pay, flexible scheduling, and a supportive environment that values your potential over your past experience. Perfect for recent graduates or career changers!
Why Choose Us:
- Same-week hiring decisions
- 401k with company match
- Tuition reimbursement program
- Health/dental/vision benefits
- Free parking and metro access
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex cases
- Meet/exceed quality and productivity metrics daily
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary - we train everyone!
- Strong written/verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Detail-oriented with problem-solving aptitude
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn
- Available for weekend shifts (as needed)