Job Description
Launch your career with industry-leading paid training! Metro Career Solutions is seeking motivated entry-level candidates for our customer service training program in Detroit, MI. No experience required – we invest in your growth through comprehensive hands-on training and mentorship. Enjoy flexible part-time schedules while building transferable skills in communication, problem-solving, and digital tools. Our supportive environment ensures you gain confidence and prepare for long-term career advancement opportunities across multiple industries.
Why Join Us?
- Free paid training program (valued at $2,500)
- Flexible weekday/weekend shifts available
- Career pathway to full-time roles
- Health benefits for eligible part-time staff
- Performance-based bonuses
Responsibilities
- Complete 4-week paid training curriculum covering customer service fundamentals
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Utilize CRM software to document interactions and resolve issues
- Collaborate with team members to maintain service quality standards
- Meet productivity targets while maintaining customer satisfaction scores
- Participate in weekly skill-building workshops
- Adapt to new technologies and processes during training
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to learn quickly and retain information
- Basic computer proficiency (typing, internet navigation)
- Positive attitude and willingness to help others
- Reliable transportation to Detroit training center
- Availability for 20-25 hours/week during training phase
- No prior experience necessary – we train you!