Job Description
Start your career journey with Detroit Opportunities Inc.! We're seeking motivated Entry-Level Customer Service Representatives to join our dynamic team in Detroit. No prior experience is required – we provide comprehensive training to set you up for success!
This full-time role offers competitive pay, growth opportunities, and a supportive environment where your skills will flourish. If you're eager to learn and excel, apply today!
Responsibilities
- Answer customer inquiries via phone, email, and chat with professionalism
- Resolve issues using our CRM system and established protocols
- Document interactions accurately in company databases
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response times and satisfaction scores
- Participate in ongoing training programs to enhance product knowledge
- Identify process improvements and share feedback with leadership
Qualifications
- High school diploma or equivalent required
- No prior customer service experience necessary
- Strong verbal communication and active listening skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Reliable with excellent punctuality and attendance