Job Description
Start your career tomorrow! No experience required! Urban Workforce Solutions is urgently hiring motivated individuals for entry-level customer service positions in Columbus, OH. If you're eager to learn, grow professionally, and join a supportive team, this is your golden opportunity. We provide comprehensive training and flexible scheduling to help you succeed from day one. Don't miss this chance to build your career in one of America's fastest-growing job markets!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to resolve complex customer issues
- Meet daily performance metrics for response times and customer satisfaction
- Continuously improve product knowledge through our training modules
- Identify opportunities to enhance customer experience workflows
- Adhere to company policies and data security protocols
Qualifications
- No prior experience required - we train all new hires
- High school diploma or equivalent (GED)
- Strong communication skills and positive attitude
- Ability to type 25+ words per minute
- Reliable transportation to our downtown Columbus office
- Availability to work weekdays and occasional weekends
- Basic computer literacy (Windows, MS Office)
- Pass background check and drug screening