Job Description
Are you looking for a dynamic career opportunity that fits your lifestyle? Apex Support Solutions is seeking motivated Entry Level Customer Service Associates to join our growing team in Philadelphia, PA.
We offer competitive pay, comprehensive training, and a supportive work environment perfect for building a long-term career. Whether you are starting out or looking for a change, this is your chance to shine. We prioritize mentorship and growth for all new hires.
Why Join Us?
- Competitive hourly wage ($16 - $18/hr).
- Flexible weekend schedule (Saturday & Sunday).
- Comprehensive on-the-job training.
- Opportunities for internal advancement.
Take the first step towards a rewarding career in customer service today.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve customer issues and complaints with patience, empathy, and accuracy.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with the support team to improve service standards.
- Follow all company policies and procedures.
Qualifications
- High school diploma or equivalent required.
- Basic computer proficiency (Microsoft Office, email, web browsers).
- Ability to work flexible weekend shifts (Saturday & Sunday).
- Strong verbal and written communication skills.
- Proactive problem-solving attitude.
- Ability to work in a fast-paced environment.