Job Description
Are you looking to kickstart your career in a fast-paced, innovative environment? Horizon Tech Support is currently seeking a motivated Entry Level Customer Service Associate to join our team in San Francisco, CA.
This is an excellent opportunity for individuals with a passion for technology and helping others. We are looking for enthusiastic team players who are eager to learn and grow. No prior experience is required; we provide comprehensive training to set you up for success in the tech industry.
What You Will Do:
- Provide exceptional support to clients via phone, email, and chat.
- Troubleshoot technical issues and guide customers through solutions.
- Document customer interactions and feedback accurately.
- Collaborate with the team to improve service processes.
- Maintain a positive and professional demeanor at all times.
Responsibilities
- Assist customers with product inquiries and technical troubleshooting.
- Handle incoming support tickets with efficiency and empathy.
- Learn and utilize our CRM software to track customer history.
- Identify opportunities to upsell or cross-sell relevant services.
- Stay updated on product knowledge and industry trends.
Qualifications
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work flexible hours, including evenings and weekends.
- A positive attitude and a genuine desire to help others succeed.