Job Description
Start your career without experience! GrowthHub Solutions Inc. is seeking motivated Entry-Level Customer Service Associates for remote positions serving our San Jose, CA and Texas clients. We provide comprehensive training, career growth pathways, and a supportive environment for newcomers to the workforce.
Why Join Us?
- Industry-leading training program with paid certification
- Flexible remote work with full benefits (health, dental, 401k)
- Clear career advancement opportunities to team lead/specialist roles
- Collaborative culture with mentorship programs
- Competitive compensation with quarterly performance bonuses
No experience required – we invest in potential! Apply today to begin your journey in customer excellence.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve basic billing, product, and service issues
- Document interactions accurately in CRM systems
- Collaborate with senior team members for complex cases
- Meet daily performance metrics (call volume, resolution rate)
- Participate in weekly training sessions and skill development
- Contribute to team improvement initiatives
Qualifications
- No prior experience required – we train everyone from day one
- High school diploma or equivalent (GED accepted)
- Strong communication skills (verbal and written)
- Basic computer proficiency and typing ability (30+ WPM)
- Reliable high-speed internet for remote work
- Ability to work independently with minimal supervision
- Positive attitude and eagerness to learn
- Must be authorized to work in the US