Job Description
Are you ready to kickstart your career in Austin?
Austin Digital Solutions is looking for enthusiastic, self-motivated individuals to join our growing team as an Entry Level Customer Service Associate. We value fresh perspectives and offer a supportive environment for those looking to grow without prior industry experience.
In this role, you will be the friendly voice and face of our brand, helping our clients navigate our services with ease. Whether you are a student or looking for a flexible work-life balance, this is the perfect opportunity to build a solid foundation in the corporate world.
Why Join Us?
- No Experience Required: We provide comprehensive on-the-job training.
- Flexible Hours: Perfect for students or those balancing other commitments.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
Responsibilities
- Answer inbound customer inquiries via phone and email in a professional and courteous manner.
- Resolve customer issues and complaints by identifying the root cause and proposing effective solutions.
- Assist clients with product demonstrations and explain service features clearly.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the team to achieve daily and weekly sales and service targets.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED is required; college students are encouraged to apply.
- Excellent verbal and written communication skills.
- A positive attitude and a genuine willingness to learn.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to work a flexible schedule, including evenings and weekends if needed.
- Reliable internet connection and home office setup (if remote).