Job Description
Join our dynamic team at Growth Horizons Inc. as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to deliver exceptional service and support our growing client base. This flexible part-time role offers comprehensive training and a supportive environment perfect for launching your career.
Why join us?
- Competitive hourly pay with weekly opportunities for performance-based bonuses
- Flexible scheduling accommodating students and professionals
- Clear career advancement path into team lead and specialist roles
- Full benefits package including health insurance after 90 days
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges accurately in our CRM system
- Collaborate with team members to resolve complex customer issues
- Maintain detailed documentation of customer interactions and resolutions
- Identify opportunities to upsell products based on customer needs
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills with clear verbal and written abilities
- Proficient with basic computer applications and willingness to learn new software
- Ability to work 20-25 hours per week with availability on weekends
- Positive attitude and problem-solving mindset
- Must pass basic background check and drug screening