Job Description
Are you looking for a rewarding career in Boston? PrimeTech Solutions is currently seeking enthusiastic and motivated individuals to join our team as Entry Level Customer Service Associates.
We offer a comprehensive training program and a supportive environment where you can grow professionally without prior experience. If you have a strong desire to learn and excel in a fast-paced setting, we want to hear from you!
Why Join Us?
- Competitive salary and full benefits package.
- Comprehensive on-the-job training (No experience necessary).
- Career advancement opportunities in Boston and beyond.
- Modern, collaborative work environment.
Responsibilities
- Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues.
- Assist customers in navigating products and services with patience and clarity.
- Accurately enter and maintain customer data in our internal systems.
- Collaborate with team members to meet daily and monthly performance goals.
- Identify opportunities to upsell products and improve customer satisfaction scores.
- Participate in ongoing training sessions to enhance product knowledge and soft skills.
- Handle customer complaints professionally and escalate complex issues when necessary.
Qualifications
- High school diploma or GED equivalent is required.
- No prior experience or specific technical skills are necessary; we train you!
- Strong communication skills with the ability to listen actively and speak clearly.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Reliable internet connection and a quiet workspace if working remotely.
- A positive attitude and a willingness to learn new concepts quickly.
- Ability to work full-time hours, including weekends and holidays as needed.