Job Description
We are urgently seeking motivated individuals to join our expanding support team in Charlotte, NC. This is a fantastic opportunity for those looking to start a career with no prior experience required. We provide comprehensive on-the-job training and mentorship to help you succeed in a dynamic environment.
Our team is growing, and we are looking for friendly, reliable candidates who are eager to learn and grow with us. Join a company that values hard work and offers clear paths for advancement.
Responsibilities
- Respond to high-volume customer inquiries via phone, email, and chat in a professional and timely manner.
- Process customer orders, returns, and exchanges with high accuracy.
- Document customer interactions and feedback accurately in our CRM systems.
- Identify and resolve customer issues or escalate them to senior staff when necessary.
- Collaborate with team members to meet daily performance targets and KPIs.
- Learn and apply product knowledge to provide superior customer support.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills (35+ WPM).
- Strong verbal and written communication skills.
- Willingness to learn new systems and procedures quickly.
- Ability to work flexible shifts, including weekends and holidays.
- Reliable internet connection for remote work options.