Job Description
Are you ready to kickstart your career in Louisville?
Apex Support Solutions is urgently hiring Entry Level Customer Service Associates. We are looking for passionate individuals who are eager to learn, grow, and make an impact. If you are motivated by a fast-paced environment and want to join a winning team, we want to hear from you!
Why Join Us?
- Immediate start dates available for top candidates.
- Comprehensive training program for all new hires.
- Competitive hourly pay with performance bonuses.
- Modern office environment in the heart of downtown Louisville.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer issues efficiently and professionally to ensure high satisfaction scores.
- Accurately process orders, returns, and account modifications.
- Collaborate with the sales and logistics teams to meet organizational goals.
- Document customer interactions and feedback in the CRM system.
- Maintain a deep knowledge of company products and services to provide accurate information.
Qualifications
- High school diploma or GED required.
- Excellent verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Ability to work in a fast-paced, team-oriented environment.
- Strong problem-solving abilities and a customer-first mindset.
- Flexibility to work rotating shifts if required.