Job Description
Join our dynamic team at Horizon Solutions Inc. as an Entry-Level Customer Service Associate and kickstart your career in the heart of Philadelphia! We're seeking motivated, tech-savvy individuals with no prior experience to deliver exceptional customer experiences through multiple channels. Enjoy comprehensive training, career growth opportunities, and a collaborative work environment in one of Pennsylvania's most vibrant cities. If you're passionate about helping others and eager to develop professional skills, this is your perfect launchpad!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Utilize CRM software to document interactions and resolve issues efficiently
- Collaborate with team members to ensure seamless service delivery
- Process orders, returns, and exchanges while maintaining accuracy
- Identify opportunities to improve customer satisfaction through feedback
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Excellent communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Strong problem-solving abilities and attention to detail
- Positive attitude with customer-first mindset
- Ability to work flexible hours including weekends if required
- Valid work authorization in the United States
- No prior experience necessary – full training provided